Privacy Policy

This website is owned and operated by Let's Relax Toy (hereinafter referred to as "we" and "our"). "Our online service" refers to www.letsrelaxtoy.com, the pages we operate on third-party social media platforms such as Facebook, Instagram, Pinterest, Twitter, and YouTube. "Our Services" means the online services and other products and services we provide. If you use any of our services, we will refer to you as "user", "visitor", "you" and "your" in this policy.

We respect the privacy of visitors and understand the importance of protecting the collected information about visitors. This "Privacy Policy" will explain how we collect, store and use the personal information you provide to us.

This privacy policy will explain to you:

1. What personal information do we collect from you and how?

2. COOKIES

3. How to use your personal information?

4. Who will we share your personal information with?

5. Where do we process your personal information?

6. Marketing Subscription and Unsubscription Terms

7. How to view and update your personal information?

8. How to protect your personal information?

9. Why do we link to other websites?

10. How will we change this policy?

11. Where and how do you ask questions or consult us about this policy?

1. What personal information do we collect from you and how?

We will collect your personal information when you register or subscribe to the services we provide or when you perform the following actions: place an order, use our online services or interact with us in any way (such as through social media, click on our Advertising on this website or other websites, consulting information or seeking help, writing comments or other feedback on other blogs or articles related to our services, participating in events organized by us or sponsors, participating in sweepstakes or special promotions , Subscribe to our discount reminders or other notifications, participate in the survey team or fill in questionnaires, etc.). When you register, subscribe or use our services, you agree to our use of your personal information within the provisions of this policy. We may also obtain your relevant information through the group or third-party partners with whom we do business.

The personal information we collect and save may include your name, email address, phone number, mobile phone number, home address, delivery and bank card billing address used for payment, IP address, search conditions, shopping history, shopping Preferences, size, feedback to the survey team and questionnaires, browser used, number and duration of your visits to the website, referral url (the URL that connects you to our website), cell ID (when you are on your phone or tablet The special code of the communication tower used by the mobile phone when using the function that includes the location service on the Internet) and other location information (such as GPS measurement), photos and other content shared when you use our services, date of birth, password details, security issues Answers and other information you may provide us.

We may record or monitor the phone calls you call or the calls you call us. This is for security and internal training purposes, and aims to bring you better service.

2. COOKIES

We and our business partners will use cookies to collect information about your use of our online services. Cookies are very small files that we send to your computer or other access devices. When you visit our website in the future, we can read these cookies. Cookies help us remember your identity and other visit information, and will help the website display relevant content that interests you. Most major websites use cookies. If you need to know more about how we use cookies, please read our cookie policy.

3. How to use your personal information?

Once you provide us with your personal information, we will comply with the relevant privacy laws and in accordance with this policy in accordance with the information you fill in, any relevant terms and conditions, and links to the relevant pages and e-mails for data input. Use your personal information within.

When you use our service :

We will record your personal information when you use any of our services, register or participate in our activities, set up, read or change your account information, or contact members of our team. Your information will be used first to provide the products, services or information you ask, and to bring you a personalized shopping experience. We will retain the information you provide and may use it for the following purposes, including: (i) accounting, billing, reporting, and auditing; (ii) credit check or evaluation; (iii) authentication and identity check; (iv) Credit card, debit card or other payment card verification and verification; (v) debt recovery; (vi) safety, security, health, training, supervision and legal purposes; (vii) data matching and deduplication, statistical analysis and market analysis , And market information; (viii) advertising and market content produced for us, the group and third-party partners; (ix) development, testing and maintenance of systems; (x) research, survey and development; (xi) customer survey questionnaires; (Xii) Customer service, and help us deal with any services related to you in the future, such as identifying your request and preferences; (xiii) When it is required by law or when it is related to legal proceedings or legal disputes; (iv) Others are related to The purposes mentioned in the terms and conditions related to our services. For the above-mentioned purposes, we may disclose your personal information to one or more other organizations indicated as "Who will we share your personal information with?"

Except for our payment partners, the saved payment card information will not be shared with any third parties and will only be used to process your order through our payment partner system.

We may also use your personal information to send you marketing-related information, you can find the details in the next section.

To track how our online services are used:

We collect, collect and share visitor information using our online services through third-party partners, and conduct analysis to understand how customers use our website. This will help us bring better service. We may also give visitors’ anonymous information to other trusted organizations, but the information provided will never contain information that allows these organizations to identify you. If you need to know more about how we use cookies, please read our cookie policy.

Make our online services and advertising goals more personalized:

Regarding the personal information you provide and the information we collect through cookies when you use online services, we will use them to better understand your interests and preferences. We may further use this information to ensure that when we send you marketing information, when you are browsing our website or using our online services, you will not miss offers or any content that may interest you. This information may also be used by our third-party advertising agencies or networks to deliver advertisements for our or third-party partners’ products and services to you when you browse the websites and online services of third-party partners. If you need to know more about how we use cookies, please read our cookie policy.

Evaluation:

If you give us feedback, we may use it to improve our services, and may publish it online or offline to improve our business and services. We will get your permission before publishing.

Feedback and comments on our online services:

If you wish to write product reviews, blogs or articles related to our services, we may (but are not obligated) to publish them online or offline to improve our business and services. We will obtain your name, user name and e-mail address. This part of the content will not be published, but we may contact you for your feedback and comments.

Social network:

If you follow us and interact with us on the pages of our third-party social media platforms (such as Facebook, Instagram, Pinterest, Twitter, and YouTube), the information you provide will also apply to the privacy policies of the third-party partners and this privacy policy.

Direct marketing:

For information on how we market to you, please refer to the "Marketing Subscription and Unsubscription Terms" section.

Customer survey:

From time to time, we will ask you about our services, shopping experience and product opinions. When we conduct surveys or ask you to fill out questionnaires, we may use cookies and may combine the information collected from cookies with your answers.

4. Who will we share your personal information with?

Sometimes, we will hire third-party business partners to provide your information or collect personal information on our behalf. Therefore, we may share or match your personal information with third-party business partners, so as to provide the products, services or information you request, or place advertisements that meet your interests. We may share your information with one or more of the following descriptions: (i) data processing companies, postal companies, and other third-party suppliers on our behalf; (ii) advertising providers and other advertising intermediaries; (iii) ) Credit investigation or fraud prevention agencies, which may store relevant information; (iv) graduate students, universities, or other research and R&D institutions; (v) regulatory agencies, government or law enforcement agencies, such as police stations.

We may occasionally receive requests from government departments, police stations and other law enforcement agencies. If such a situation occurs and there is a reasonable legal basis, we will provide your personal information to relevant agencies.

We will sort and verify website traffic, sales data, wish lists and other business information, and may share them with third-party partners. This data does not contain any information that may identify you.

5. Where do we process your personal information?

When we use your personal information for the above-mentioned purposes in this policy, we may send your information to regions outside of Hong Kong. Prior to this, we will ensure that necessary steps are taken to protect your personal information and rights. When you provide us with personal information, you automatically agree that we may transfer, store and process your personal information outside of Hong Kong. The governments of some countries, such as the United States, have extensive rights to obtain information for security reasons, crime prevention and investigation, and law enforcement purposes.

6. Marketing Subscription and Unsubscription Terms

You can choose to subscribe to our news reminders and information according to your personal preferences. We can discuss your preferences by phone, online chat, email, text message and/or direct mail. The content includes: new products, new features, enhanced features, special offers, upgrade opportunities, contests, and interested parties Notification of events and one-time promotions. If you change your mind, you can choose to unsubscribe from these notifications.

If you have participated in promotional activities or participated in activities organized or sponsored by us, we or our third-party partners may ask you if you are willing to subscribe to marketing content.

The marketing content you subscribe to will only be sent by us.

You have the right to ask us not to use your personal information for commercial purposes. If you change your mind, at any time, you have the opportunity to unsubscribe from any service or reminder you have subscribed to. In any direct marketing emails we send to you, you can find the relevant unsubscribe method. You can also log in to your account to change your subscription settings

If you tell us that you do not want to receive direct marketing emails, in order to provide the products and services you have requested, and for management purposes, we will continue to contact you in this way.

7. How to view and update your personal information?

You have the right to view the information we hold about you. If you need to back up your personal information, please contact us.

You have the right to view and update your personal information. If for any reason you are concerned that the personal information we retain is incorrect, please visit this website. After logging in, use the "Login" menu on the homepage, and your personal information will be displayed in the "My Account" section for you to view and change. Only you, or at your request, the customer service team on your behalf, can use your password and user ID to view your personal data through our online service. You can change the information online in "My Details", "Shipping Information" and "My Email Settings". You can change or delete the saved credit/debit card details every time you make a purchase. You can also delete the saved credit/debit card details by adding or editing the receiving/billing address. If you change the billing address or shipping address during order processing, the order will be processed again after the security verification check. If you wish, you can contact us and we will modify your personal details.

8. How to protect your personal information?

We will pay reasonable attention and take appropriate protective measures to ensure that the information you provide us is safe, complete and confidential. The technology and security policies we use are specially designed to protect your personal information. At the same time, we also take corresponding security measures in accordance with applicable privacy laws. These measures cover the storage, application, and disclosure of the information you provide, as well as measures specifically designed to prevent unauthorized acquisition and use of personal information. When you place an order or access your account information, we will use Secure Socket Layer (SSL) encryption technology to encrypt your information before sending it to us to protect your information from unauthorized access. use.

9. Why do we link to other websites?

Our online service contains hyperlinks that link you to websites owned and operated by other organizations. These websites have their own privacy and cookie policies, we recommend that you read them carefully. These policies stipulate how relevant agencies will use the personal information you provide or the data collected from cookies. We do not authorize any other websites, and are not responsible for the information, materials, products or services appearing or available on related websites, nor are we responsible for the privacy measures of websites operated by other organizations. If you use the relevant website, you need to bear all risks.

    10. How will we change this policy?

    We may update this privacy policy from time to time. It is recommended that you check carefully before providing us with personal information or using our services.

    11. Where and how do you ask questions or consult us about this policy?

    If you need to know more about our privacy policy, please contact us. You are welcome to ask us about this privacy policy

    Quality intimate moments are the key part enjoying life.  LetsRelaxToy 愉楽,Hong Kong First couples friendly intimate lifestyle store.  Offering quality sex toys, female friendly products to help you enjoying sex more than ever.

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